How to process a refund

Refund an order in full, by amount, or by item — and understand which refunds actually move money.

You can refund a paid order from its details — the whole amount, a set amount, or specific items.

Refund an order

1. In the sidebar, open Orders and click the order to open it.
2. Click Refund in the order header. (The button only appears while there’s still money left to refund. If the order was never paid, you’ll see Cancel order instead — that’s a different action, not a refund.)
3. In the Refund order dialog, choose how much to refund:
   • Full — refunds everything still refundable.
   • Amount — enter a Refund amount (up to the maximum shown).
   • Items — pick specific items and quantities to refund.
4. If the order was paid using more than one method, choose where to refund under Refund to (Cash, Card terminal, Online card, Gift card, Voucher, or Other).
5. Enter a Reason (required).
6. Click Refund, then Confirm refund to complete it.

Which refunds actually move money

This is important:

• Online card refunds are sent back to the customer’s card automatically.
• Cash, card terminal, gift card and voucher refunds are recorded for your books only — Dinerly does not move the money. You still need to physically hand back the cash, refund on the card terminal, or reload the gift card/voucher yourself. Dinerly reminds you of this after you confirm.

After a refund

The order shows a Refunds history and its status becomes Refunded or Partially refunded. Refunds can’t be undone — if you refund by mistake, take a new payment for the correct amount.

Last updated 26 July 2026