My receipt printer isn't printing

Step-by-step checks to get a receipt or kitchen printer working again.

If orders aren’t printing, work through these checks in order — most issues are fixed in the first two steps.

1. Check the printer itself

• Is it powered on and showing a steady (not blinking) status light?
• Does it have paper, loaded the right way round?
• Try the printer’s own self-test (usually hold the feed button while powering on) to confirm the hardware works.

2. Check the connection

• The printer and your device must be on the same Wi-Fi network.
• If it’s a network printer, confirm its IP address matches what’s set in Dinerly.

3. Check the routing

• Open Settings → Printing and confirm the printer is assigned to the right orders (for example, kitchen items to the kitchen printer).
• Send a test print from that screen.

Still not working?

• Restart the printer, then the Dinerly app.
• If you use multiple printers, check whether all of them are affected or just one — that tells us whether it’s the network or a single device.

If none of this helps, contact support with your printer model and whether the self-test prints.

Last updated 26 July 2026