Collect and read reviews
Ask customers for feedback automatically, send the happy ones to Google, and deal with the unhappy ones privately.
Dinerly can ask your customers what they thought after they have eaten with you or after their order has arrived, and then collect all of those answers in one place so that you are not piecing feedback together from three different websites.
Turn it on
- Open Reviews and go to the Settings tab. You can also get there through Settings → your location → Reviews.
- Switch on Enable review collection.
- Choose what prompts a request to be sent:
- Send review requests for reservations asks guests after they have dined with you.
- Send review requests for orders asks customers after an order has been completed.
- Add your Positive review redirect URL.
What the redirect URL does
When a customer gives you a good rating, they are sent straight to the page you entered here, which is usually your Google listing or TripAdvisor — wherever you would most like your reviews to appear publicly. The idea is to catch people in the moment they are feeling positive, because that is when somebody will actually take the time to write a review.
Customers who rate you poorly are not sent to that page. Their feedback comes to you privately instead, which gives you the chance to put the problem right and speak to them before it turns into a public review that everybody else reads.
If you leave the field empty, happy customers simply see a thank-you message and nothing else happens.
Reading what comes in
The All tab lists every review with the customer’s name, whether it came from a reservation or an order, the rating and the comment. Click any row to read the whole thing.
You can filter by Status (pending, positive or negative), by Type (reservation or order), and by date. A reservation that is still waiting for a reply from the guest shows as Pending.
Reviews also appear on the booking itself, which means that when a regular books again, whoever is looking at the diary can see that last time did not go well and can do something about it before the guest arrives.
Getting value from it
- Read the negative ones the same day. A complaint that gets a reply within a few hours very often turns into a customer who comes back, because you have shown them somebody was listening. The same complaint left for a week usually becomes a public review instead, and by then there is nothing to fix.
- Look for patterns rather than one-offs. One person saying the room was cold probably means it was a cold night. Five people saying it in a month means you have a door that does not close properly, and that is something you can actually deal with.
- Ask at a sensible moment. If your delivery reliably takes an hour on a Friday, sending a review request at nine o’clock on a Friday evening is asking people to score you at your worst. Fix the hour first, then ask.
If nothing is coming in, and you see No review links set up yet, then either review collection has not been switched on or the redirect URL is missing. Both are in Settings, so start there rather than waiting to see whether reviews appear tomorrow.
Last updated 20 September 2026