Turn online ordering on or off
Enable customers to order online, and find the finer controls for collection, delivery and payment.
Online ordering is controlled by a single master switch in your settings. That switch decides whether customers are able to place an order with you at all, so it is the first thing to check whenever ordering is not working.
Switch it on
- In the sidebar, open Settings → General.
- On the General tab, find Online Ordering — “Allow customers to place orders online.”
- Turn it on and Save.
The Reservations toggle sits directly next to it and does the same job for online bookings, so if you want people to be able to book a table as well as order, turn both of them on.
While online ordering is switched off, the Orders page shows you a banner reminding you that it needs enabling in your location settings. That banner is there on purpose: it saves you waiting all evening for orders that were never going to arrive.
Finer controls
The master switch only decides whether ordering happens at all. The detailed rules — whether you offer Collection as well as Delivery, which payment methods you accept, whether customers can order ahead for a later time, and any service charge you add — are kept separately under Settings → Orders, so that you can change how ordering works without having to switch it off and on again.
There is also a decision to make for each dish. Every item has its own settings for whether it is offered for collection and for delivery, which is how you keep something off the delivery menu when it does not travel well. That is covered in Mark an item in or out of stock.
These settings belong to one location. Everything on this page applies to the location currently selected at the top of the dashboard. If you run more than one site, switch to the right one before you change anything, otherwise you will turn ordering on for a restaurant that was not expecting it.
Last updated 20 September 2026