Discounts, comps and service charge

Take money off a bill, put a round on the house, add a service charge, and charge for something that isn't on the menu.

Everything on this page is done from the Actions tab of the bill you have open on the till, so start by opening the order you want to change.

Discount a bill

1. Tap Discounts.
2. Choose Percent if you are taking a proportion off, such as 10% for a regular, or Fixed if you are taking a set amount off, such as five pounds because the starter was late.
3. Enter the figure and tap Apply.

The discount is added as its own line above the total rather than being quietly subtracted from the prices. That is deliberate: the customer can see on the receipt that they were given something, and when you look at your reports later you can see how much you gave away in discounts over the month. If you applied it by mistake, open Discounts again and tap Remove.

Put the bill on the house

Comp bill applies a 100% discount to the whole bill, which is what you use when a complaint needs settling, the kitchen made a mistake, or the owner’s guests are in. The order still records everything that was eaten, it simply is not charged for. Keeping the items on the order matters, because your stock figures and your kitchen reports need to know the food left the building even though no money came in for it.

Service charge

Tap Service charge and enter either an amount or a percentage. It is added to the total as its own line, again so that it is visible to the customer rather than buried in the prices, and Remove takes it off if the table objects.

Change the price of one item

Open the line in the bill and change its price there. The rest of the bill is left alone, so this is the tool for a price you have agreed with a large party, or a dish being sold at an unusual size, without having to discount the whole order to get to the right number.

Charge for something not on the menu

Tap the MISC tile in the menu grid, give the charge a name so that it makes sense on the receipt and in your reports — corkage, a birthday cake, a replacement for a broken glass — set the price, choose the VAT rate if you use them, and add it to the order like any other item.

Manager PIN

A few of these actions ask for a manager’s approval before they go through: voiding something the kitchen has already started cooking, comping a bill, and changing an item’s price. When one of them comes up, the till asks for a Manager PIN. A manager types their PIN there and then, the action goes through, and it is recorded against that manager’s name.

Managers set their own PIN from the till, under Actions → Manager PIN, and the same PIN works on every till in the restaurant so they are not locked out at the wrong moment.

The PIN is there to protect you, not to slow service down. Without it, anybody who can reach a till can wipe a bill and nobody will ever know who did it. With it, every wiped bill has a name attached, which means you can look into the ones that seem odd. Give the PIN only to the people you would already trust with the cash drawer.

Last updated 20 September 2026